Top 10 IT service providers
Gigabit Magazine takes a look at the ten standout IT service providers in the world, as ranked in Everest Group’s 2018 Service Provider of the Year awards
10 | NTT Data
A newcomer to Everest Group’s elite list, NTT Data is headquartered in Tokyo, but has business operations globally in more than 50 countries and regions. Building a strategy around a long-term commitment to its clients through a combination of global reach and local intimacy, NTT Data provides consulting, system development and business IT outsourcing to its clients. It employs over 120,000 people and earns annual revenues in the region of $15bn.
Earlier this year, it relaunched its Group Vision by laying out a ‘strong and steady’ foundation for the ‘highly unpredictable’ digital era, promising to earn the trust of clients against the onset of cutting-edge technologies. “We will create new markets for digital business, provide even higher quality services by leveraging the aggregated strengths of the worldwide NTT DATA,” said Yo Honma, its President and CEO, on its 30th anniversary in May.
Company site: http://www.nttdata.com
9 | DXC Technology
DXC Technology, formed in 2017 following the merger of CSC and HPE’s Enterprise Services division, works with 6,000 private and public sector clients across industries. A Fortune 500 company in its own right, it is expert at guiding large businesses and government agencies through digital transformation initiatives, helped along by its 250-strong global partner network that includes strategic relationships with the likes of Amazon Web Services, Microsoft and Oracle.
Employer of 134,000 workers around the world, DXC Technology – led by President and Chief Executive Officer Mike Lawrie – has formulated a ‘CLEAR Values’ vision founded on five themes: Client-Focused, Leadership, Execution Excellence, Aspiration and Results.
Company site: http://www.dxc.technology/
8 | Capgemini
Having recently celebrated its 50th anniversary and with a global workforce of 200,000, Capgemini is an established player in the IT services sector. The Paris-based firm puts collaboration at the centre of its philosophy, guiding its strategy around the four separate dimensions of value, risk mitigation, capability optimisation and organisation alignment. This approach reaped rewards in 2017, when it earned $12.8bn in revenues and operated at a margin of 11.7% following increased demand in cloud and digital services.
A culture of innovation also runs through the business, with its Applied Innovation Exchange platform and 16 worldwide centres offering clients the opportunity to contextualise and experiment with innovations specific to their industry.
Company site: https://www.capgemini.com/
7 | Infosys
Infosys steers some of the world’s biggest companies through technology transformation with a strategy that has artificial intelligence at its core. Its use of AI helps it to build a predominantly automated foundation for its clients, which is able to deliver crucial data insights; a vital asset when it comes to owning complete oversight of operations and consequently prioritising execution of change.
Founded in 1981, Infosys utilises its expertise to navigate the digital transformations of clients in 45 countries and has adopted four ideas to lead that strategic journey: scaling agile digital, energising the core, reskilling its employees and expanding its localisation.
Company site: https://www.infosys.com/
6 | HCL
Coming in at number six in Everest Group’s ranking is HCL Technologies, the Indian multinational headquartered in Noida. The realities of digital disruption have led to HCL building its Mode 1-2-3 strategy, designed to futureproof its clients’ businesses with the deployment of a three-point spotlight to create clear outcomes and growth potential.
Mode 1 is Core Services, the delivery of the most powerful differentiators today, with Mode 2 looking at Next Generation Services – the integration of high-potential offerings such as its ‘Digital & Analytics’, ‘IoT WoRKS’ and ‘Cybersecurity & GRC’ services. Mode 3 focuses on Products & Platforms, where it points its customers in the direction of business model changes and innovation alliances to align it with future trends.
Company site: https://www.hcltech.com/
5 | IBM
‘This will be an era of man to the power of machine: not man versus machine, but man and machine.’
IBM’s thought-provoking statement gives insight into the US giant’s priority as it looks to elevate itself to great heights in the age of technology disruption. Hitting revenues of nearly $80bn in 2017, it has created six divisions to manage its priorities in enabling ‘smarter business’: IBM Watson, work focusing on its renowned AI-powered question-answering system, IBM Cloud, IBM Services, IBM Blockchain, IBM Security and IBM IoT. “We remain dedicated to leading the world into a more prosperous and progressive future; to creating a world that is fairer, more diverse, more tolerant, more just,” says its President and CEO Virginia Rometty.
Company site: https://www.ibm.com/
4 | Wipro
While IBM has Watson, Wipro has HOLMES – an innovative artificial intelligence and automation platform that allows clients to offload cognitive tasks to maintain efficiency and agility. Also, a specialist in robotics, Wipro manages a client portfolio spread over six continents and an employee base pushing over 160,000. Its main services are analytics, consulting, application management, cloud and infrastructure services, digital operations and platforms and product engineering.
The Indian provider places four values at the root of its business, known collectively as the ‘Spirit of Wipro’: to be passionate about clients’ success, to be global and responsible, to treat every person with respect and to have unyielding integrity as the basis of everything. According to its latest financial report, Wipro earned revenues of $8.4bn in 2017-18.
Company site: https://www.wipro.com/
3 | Cognizant
Ranked the third best IT services provider in the world by Everest Group, New York firm Cognizant will reach its 25th anniversary in January. A champion of innovation with a purpose, the $15bn firm has its tentacles in most industries and operates a significant consulting arm too – with all of its business underpinned by a commitment to the cultural values of transparency, passion, empowerment, collaboration, customer focus and integrity.
Cognizant comes in at 195 on the 2018 Fortune 500 list and for ten years has been present in Fortune’s Most Admired Companies group. “Forward-thinking businesses can't just do digital. They must be digital at their very core,” says Francisco D’Souza, its CEO.
Company site: https://www.cognizant.com/
2 | TCS
Runner-up for 2018 is Tata Consultancy Services, known worldwide as TCS and employer of over 400,000 workers in 46 nations. Another Indian company on the list, TCS states its mission as ‘helping customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work for us’.
It operates an impressive network of partners that includes the likes of Dell, Intel and Microsoft, with artificial intelligence, Big Data, cloud, cybersecurity and IoT as its key technology drivers. TCS also ploughs considerable energy into CSR initiatives through volunteering, sponsorship and pro bono IT services. In 2017, it was recognised by independent CSR advisory body EcoVadis with its Gold accolade for the fourth year in a row.
Company site: https://www.tcs.com/
1 | Accenture
Coming out on top in Everest Group’s ranking is Accenture, the global management consulting and professional services firm that turned over $35bn in 2017. By pinning its strategy on developing long and meaningful partnerships with its high-profile clients, it is able to boast the remarkable statistic that 98 of its top 100 customers have each worked with it for over a decade.
Accenture’s comprehensive innovation architecture puts it at the forefront as companies seek to continually reinvent themselves in the face of new technologies. Its five divisions – Strategy, Consulting, Digital, Technology and Operations – help it shape the future for clients in every industry.
The business is led by Pierre Nanterme, who has enjoyed a 35-year career with the organisation that culminated in him taking over as CEO in January 2011.
Company site: https://www.accenture.com/